Last updated: Tuesday 03 November 2020 at 16h21
FAQ COVID-19
We are here for you ❤️
Are your shops open?
Our French shops are open From Wednesday, November 4th *.
- Wednesday, Thursday & Saturday: from 11:30 to 19:30
- Friday: from 10:30 to 19:30
Our shops in the UK remain open until Wednesday.
Our online store remains open and our workshop normally works, in accordance with the sanitary rules.
* Except
In Paris / Our shops at Galeries Lafayette, spring and cheap, Beaugrenelle, rue du Four and paved street.
in Lille / 5 Rue Neuve
in Lyon / 72 Rue du President Edouard Herriot and The Village
in Toulouse / 10 rue Saint Antoine du T
Our shops in Clermont Ferrand and Strasbourg
The opening hours of your shops are available here.
My order is delivered in store, then I recover it?
If you could not get your pair before closing your shop, we will soon come back to you with a suitable solution.
My order passed in shop is being prepared, can I change my delivery address?
We do everything to allow you to recover your Jimmy as quickly and simply possible.
If you have an order being prepared in our workshop in France, you will soon receive an email offering you several solutions to recover your Jimmy.
I want to make a return, is it possible?
Unfortunately we are not currently able to process your requests for returns and repayments.
Your warranty period will be extended and you will be able to exercise your rights upon reopening of our shops in accordance with our Terms and Conditions.
Do you keep treating online orders?
All your online orders continue to be treated in a secure setting.
Our workshop continues its activities according to the strictest hygiene standards.
Given the exceptional situation, however, delivery times can be longer.
The return and guarantee times for your orders are extended by 30J.
Can I still contact you?
Yes, we are always there for you.
We will answer all your questions and advise via this form and on our Instagram account @jimmyfairly.
In the meantime, we also promise to make the spirit Jimmy Fairly in other forms with a little lightness and many positive waves. ❤️