The Elara

Shipping and returns:

• Complimentary shipping and a free return policy, valid for 30 days from the date of purchase, in the UK.
• Neutral lenses and accessories are dispatched within 1 business day, while custom-corrected glasses are shipped within 3 to 10 business days.
• Your frame comes with a 1-year warranty. If you have any issues with your glasses, we will replace them in-store for £50 (excluding loss or theft).
  

Support

• If you need any help in choosing your glasses, our experts are here for you!
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• You can also schedule an appointment at any time with our optometrists in stores : Find a store near you